Try to open the backup with Windows Explorer (by double-clicking on the *.TIB file) -> right-click on the file/folder you want to recover -> select 'Copy' -> and then paste the file to the desired location:.If the validation fails, proceed as described in Troubleshooting Issues with Corrupt Backups to investigate the root cause of the issue. If system recovery was started from Windows and fails after PC reboot, use clickable link 'Create system report', which you will see at the top of the window with the error message, in order to save recovery logs. If it fails for any reason collect the system report with the Acronisinfo utility. NAS network integration mode - is it part of workgroup or domain (optional - this setting may not be available for particular NAS models).Īcronis True Image: Collecting System ReportĪcronis True Image 2016: Generating System ReportĪcronis True Image 2015: Generating System ReportĪcronis True Image 2014: Generating System Report IP addresses of source and target locations If backup is located on a network share/NAS, collect:.Type of the backup version (full/incremental/differential) you try to restore.Software version that was used to create the backup in question.

Detailed step-by-step description of the problem.If the problem still persists, collect the following information and contact Acronis Support: Try restoring the partition using bootable media.If the backup is located on a network share, place the backup to a local drive and check if the recovery works.If your backup contains entire disk, try selecting backup source as all partitions instead of entire disk,.Try to recover another version of the backup if it exists.Try to mount the image (this way you can recover files from the image).The '-2' ending may mean that this file is corrupted, which makes the whole chain inconsistent and prevents recovery, even if you chose a previous backup in the same chain If there are some issues with the backup chain consistency and it contains tib.files like backup_inc_b2_s2_v1-2.tib, you can copy previous tib.files without '-2' ending to a separate folder and try recover them under bootable media again.See Backup operations menu for more information. To validate the backup, right-click on the backup in Acronis True Image user interface and select Validate in the menu. You can still try to recover files/folders from the corrupted image by following the steps below. Make sure you select the correct disk for this operation.įollow these steps to perform the recovery (or to localize the issue in case further investigation is needed): 'Add new disk' option will delete all data on the disk.

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